Booking Terms and Conditions

Bookings are made and accepted only on the following conditions:


  • Contract and Booking
    1. This agreement is made on the basis that the property is to be occupied by the Customer (that is you and those with you often referred to as “You”)for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions) and the Customer acknowledges that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
    2. Bookings
      1. cannot be accepted from persons under 18 years of age.
      2. Group bookings of parties such as “Hen” and “Stag” parties are not allowed unless special arrangements are made with the Owner (that is A J Wells and Sons Ltd often referred to as “We”) and a safety deposits may be required.
  • Any pets you intend to bring with you should be declared at the time of booking and authorised by the Owner.
  1. No bookings are valid until confirmed by the O This will be done by email.
  2. Once a booking is confirmed it cannot normally be changed. If you choose to cancel see section 8 for details of the terms that would apply. Whilst we will be under no obligation to do so, we may in certain circumstances make minor adjustments to bookings.
  • Deposit
    1. A deposit of £100 must accompany the booking request. The deposit is non-refundable unless we are unable to accept the booking, as specified below. (See section 7)
  • Insurance
    1. We recommend that Holiday Insurance is taken out when making a booking to cover you against the need for unexpected cancellation.
  • Balance Payment
    1. Once a booking is confirmed by the Owner, the Customer is responsible for the full balance of the cost of the holiday. This shall be paid not later than 7 weeks before the booking is due to commence.
    2. The Owner reserves the right to re-let any holiday where any monies due are more than 7 days in arrears whereupon any monies paid by the Customer over and above any non-refundable deposit will be refunded. However, if the Owner is unable to re-let the holiday the Customer will remain liable for the outstanding balance of the cost of the holiday, and (if applicable) the deposit.
  • Owner’s responsibilities
    1. The Owner is solely responsible for providing the accommodation and for the safety, as far as it is in the Owners control, of all Customers and/or his/her invitees (jointly known as “the Customers”).


  • Customers’ responsibilities and forfeiture
    1. The Customers shall keep the Property and all furniture, fixtures, fittings and effects in, on or at the Property in the same state of repair as at the commencement of the holiday and shall leave the Property in the same state of cleanliness and general order in which it was found.
    2. The Customer must report and pay to the Owner the cost of any damage or breakages made during their holiday occupancy.
    3. The Owner reserves the right to make a reasonable charge where Customers have contravened an Owner’s request for their Property to be smoke-fr
    4. The Customers’ right to occupy the Property may be forfeited without compensation if:
      1. The number in the Customer’s party exceed the number of people or pets stated when booking.
      2. Overnight guests are entertained without the Owner’s express
  • Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behavior or disturbance.
  1. Any of the Customers smoke in or at the Property.


  • Unavailability of Property & Government Action
    1. In the event of the Property becoming unavailable (for reasons such as fire or flooding), the Owner will endeavor to provide the Customer with suitable alternative accommodation or will refund all monies paid, or a proportion in the case of curtailment. The Owner cannot, however, pay any compensation or expenses incurred as a consequence of such an event.
    2. In the event of legal restrictions on travel or holidays being imposed by the Authorities as in the Covid pandemic you will be offered another holiday at a different time or all your money, including the booking deposit, will be refunded after the date of the booking has passed.


  • Cancellations

8.1 In the event of cancellation, Customers may be due a partial refund which is dependent on when notice of cancellation is given to us before the holiday start date. The refund is calculated as follows:

  1. 21 or less days notice – No refund due unless the owner can relet the property in which case the owner will refund 90% of the reletting value, which may have been discounted owing to reletting at the last minute.
  2. 22-42 days notice – the higher of 10% of the total accommodation cost or, if the owner can relet the property, the owner will refund 90% of the reletting value, which may have been discounted owing to reletting at the last minute.
  3. More than 42 days notice – the Customer’s liability for the remainder of the balance will be waived or the balance refunded if this has been paid previously.
  4. In the event of a cancellation the booking deposit will be forfeited.
  5. If a refund is due it will be paid within 10 working days of cancellation.
  • Pets
    1. Dogs are only allowed at Properties where this is specifically stated in the Property description
    2. Where dogs are allowed, there is an additional charge of £30 per dog, for each full or part week. You will be informed of the charges at the time of Booking.
    3. If you take a dog to a Property that exceed the stated number of dog(s), the Owner has the right to refuse to allow Customers to enter or stay in the Property, and/or they may ask the Customers to leave the Property before the end of the holiday period.
    4. Registered assistance dogs are allowed in all Properties.
    5. If any Customer has an allergy to dogs, please be aware that Owners cannot guarantee that a dog has not stayed in a particular Property. Owners cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a Property.
    6. Young dogs (e.g. puppies) must be declared to the Owner at the time of Booking and authorised by the Owner. If a young dog is taken to a Property without the consent of the Owner, this could result in you being asked to leave without compensation. When booking online it is advised you check the acceptance of your pet by contacting the Owner.
    7. The following dog terms apply:
      1. Dogs must be under strict control at all times while in or at the Property including the farmyard.
      2. Any fouling must be cleared up without
  • The dog owner must bring the dog’s bed or basket for sleeping
  1. Dogs must not be left alone in or at the Property or elsewhere at any
  2. Dogs must not lie on beds or furnishings, and hair must be cleared up before
  3. Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so may incur subsequent
  • You will be liable for any damage caused by your Any damage is to be reported to the Owner immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner’s discretion.
  1. If you break the terms of paragraph 9, the Owner may notify you that you have broken these terms and may cancel this Booking and ask that the Customers leave the Property before the end of the holiday period without compensation, or that they pay an additional reasonable charge.
  2. Pets other than dogs may be allowed at the Owner’s discretion. This must be approved prior to making a Booking and can be arranged by telephoning the Owner at the time of booking. The Owner has the right to refuse to allow Customers to enter or stay in the Property or ask Customers to leave the Property before the end of the holiday period if prior approval has not been given. Additional charges and terms may apply.


  • Ferries
    1. You can book a ferry crossing at preferential rates directly with selected ferry operators.
    2. The Owner does not offer nor arrange any ‘package’ holidays or ‘linked travel arrangements’, both as defined in the Package Travel and Linked Travel Arrangements Regulations 2018. The Owner will not be able to provide a discount code or link with preferential rates until at least 24 hours after the corresponding holiday booking has been
    3. Any ferry bookings will be in accordance with the terms of carriage of the relevant ferry operator.
    4. The ferry company alone are responsible for the safety of all Customers during the crossing subject to and in accordance with the relevant ferry company’s terms of carr The Owner can accept no responsibility for personal injury to, or death of, any Customers, or loss of or consequential loss or damage to their property, or for other matters over which the Owner has no control, except to the extent such personal injury or death is caused by the negligence or willful default of the Owner.


  • Owner’s access to Property
    1. The Owner or their representative, shall be allowed access to the Property at any reasonable time during any holiday occupancy if deemed necessary, permission will always be sought where possible.


  • VAT
    1. All prices quoted include VAT where applicable at current rates.


  • Complaints Procedure
    1. In the event of there being cause for complaint concerning a Property, the matter shall be taken up with the Owner at once. It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required.
    2. In no circumstances will compensation be considered for complaints raised after the holiday has ended, when the Customers have denied the Owner the opportunity of investigating the complaint and endeavoring to remedy matters during the holiday.


  • Literature
    1. We have compiled the information in our brochure and on our Website as accurately as possible at the time of going to press. However, facilities may be altered or withdrawn for reasons outside the Owner’s control, in which case we cannot accept responsibility.
    2. We make every effort to ensure that the Property details are accurately reproduced in our literature but if any aspect is unclear or particularly important to you, please check with us prior to booking.


  • Legal

Any dispute claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.


The Booking Conditions will apply to all confirmed bookings, and these Website Booking Conditions supersede all previous editions.